This article covers real-money Apple or Google Play purchases, such as gold pins. Buying a bowling ball with gold pins or tickets is not a real-money purchase.
Troubleshooting
- Accept prompts for pending purchases. This will not charge you again, and the pending item may be the missing purchase.
- On Apple with iCloud, check another Apple device signed into the same iCloud account. Android does not support cloud saves, so purchases do not appear on another Android device unless Support transfers the save.
- Use a strong internet connection; switch from cellular data to Wi-Fi if possible.
- Fully close the game, restart the device, reopen the game, and check again.
Contact Support
- On the title screen, tap the mail icon.
- Tap Help.
- Tap Contact Support and include your name, email address, and a description of the purchase.
- Apple: Include what you purchased and a copy of the Apple receipt.
- Google Play: Include the Google Play Order Number, which starts with GPA.
PBA Bowling Challenge does not use the Xsolla Web Store.
Refunds
Support cannot refund Apple purchases. To request an Apple refund:
- Sign in at reportaproblem.apple.com.
- Choose I'd like to, then Request a refund.
- Select a reason and choose Next.
- Select the item and choose Submit. You can also cancel an unwanted subscription.
See Apple's refund guidance. Android refunds are considered case by case. Any real-money purchase also removes interstitial ads for 30 days, but not requested video ads.
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