This article covers real-money purchases through Apple or Google Play. Spending in-game currency on parts or upgrades is not a real-money purchase.
Troubleshooting
- Accept any prompts about pending purchases. This does not charge you again; pending items are often the missing purchase.
- If you use cloud saving on multiple devices, sign into the same account on another device and check whether the items load.
- Use a strong Internet connection, preferably Wi-Fi.
- Fully close the game, restart your device, and check again.
Contact Support
Open the gear menu on the title screen, tap Settings, open Support, and tap Help. Include your name, email address, and a description of the purchase.
- Apple: include the items purchased and a copy of the Apple receipt.
- Google Play: include the Google Play Order Number beginning with GPA.
If you cannot use in-game Help, email support@concretesoftware.com.
Refunds
Support cannot refund Apple purchases. Request an Apple refund at reportaproblem.apple.com. More information is available from Apple Support.
Android refund requests are considered case by case.
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